Welcome to Slorina, we aim to provide the best shopping experience to our customers. If you are not completely satisfied with your purchase, we’re here to help with an easy return and refund process.

2. Return Eligibility

Products can be returned within 7 days of delivery

Items must be unused, undamaged, and in original packaging

Products without original packaging or used items will not be accepted

Certain items (like personal use or clearance items) may not be eligible for return

3. Refund Policy

Once we receive and inspect the returned product, your refund will be processed

Refund will be credited within 5–7 business days

Refund will be issued to the original payment method or via bank transfer (if applicable)

4. Return Process

To request a return, follow these steps:

Contact us within 7 days of delivery

Share your Order ID, reason for return, and product photos

Our team will review and confirm your request

After approval, you will receive return instructions

📩 Email: support@slorina.com

📱 WhatsApp: 9372198943

5. Damaged or Wrong Product

If you receive a damaged or incorrect product, contact us within 24–48 hours of delivery

Share clear photos/videos on WhatsApp (9372198943) for quick resolution

We will arrange a replacement or refund

6. Cancellation Policy

Orders can be cancelled before they are shipped

Once the order is dispatched, cancellation is not allowed

7. Contact Information

For any queries or support:

📧 Email: support@slorina.com

📱 WhatsApp Support: 9372198943

⏱ Response Time: Within 24 hours

8. Important Note

Slorina reserves the right to update or modify this policy at any time without prior notice.